Customer satisfaction in Switzerland

The stores of the Landi Group have by far the highest levels of satisfaction in the Swiss DIY retail sector. In the latest Customer Monitor Switzerland of Service Barometer, a market research institute, they are assessed at 2.21 points (1 = extremely satisfied, 5 = not satisfied). Next come Migros Do it + Garden (2.30) and Hornbach (2.31). Ranking below the mean value of 2.38 are Coop Bau + Hobby (2.43), Jumbo Do It, Deco, Garden (2.45) and Obi (2.47).