Unhappy Austria

Fewer than half (45.7 per cent) of customers in Austria are either extremely or very satisfied with their DIY stores. Consequently DIY retailing lands on the last place but one in a survey of eleven sectors by Kundenmonitor Austria. The market researchers of Kundenmonitor AG have established that customers experience an unusual degree of disappointment about the availability of contact persons in DIY stores (46.6 per cent). And DIY retailers also come bottom of the table in two other categories dealing with “staff friendliness” and “information provided by sales staff”.