Satisfied Hornbach customers

Hornbach has published some of the data from the latest German Customer Barometer. In the survey the DIY chain achieved a top spot for customer satisfaction within the sector. Hornbach's satisfaction index stands at 2.35, which is 0.17 points better than last year. DIY retailing overall comes to a figure of 2.48.
In the Netherlands, too, Hornbach is well up in consumers' favour. In a survey carried out recently among 4 000 consumers by GfK Benelux, Hornbach is found to have the best image, followed by Gamma and Praxis.